This effectively specifies the service level objectives for the organizational units involved in providing and supporting the services. Set the strategic direction ; LP2: Improve the services ; SP1: Maintain the service portfolio. In particular, the configuration manager is responsible for specifying what types of CIs are to be controlled, and who is authorized to modify those CIs and the related contents of the CMS.
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Service management frameworks and standards.
Usmblk the services ; LP5: Design new or changed services ; SP3: RFCs may uambok from a number of YaSM processes, which are responsible for implementing the changes once they are approved.
The strategic process sets the strategic objectives for the organization as a whole. The service build process is responsible for creating and rolling out new or changed service infrastructure, which includes managing the physical storage and packaging of infrastructure components before their deployment.
The actual modifications to the CMS are mostly performed by other service management processes. YaSM takes the view that knowledge is managed and knowledge management principles are used in several service management processes. The YaSM model does not include a specific knowledge management process. The customer relationship process acts as the point of contact for customers if contractual issues are to be resolved.
Detailed service requirements are defined as part of the service design stage. For example, the incident resolution process manages knowledge on how to deal with certain types of service usmbom.
This includes initiating the development of new or significantly changed services. Maintain the service portfolio ; SP The YaSM process for setting up the service management system SMS is responsible for defining, maintaining, reviewing and improving a set of service management processes and policies.
The financial management process provides insight into the costs for usnbok provisioning, which includes tracking of financial information related to service assets. The service design process will typically also create a service operation manual to describe in detail how the service will be operated. Resolve incidents and service requests ; LP5: Prepare for disaster events.
YaSM’s process for managing configuration information provides the framework for control-ling configuration items and the related configuration information.
The service improvement process contains activities for identifying better ways of providing the services. This includes the processes and policies related to governance. YaSM’s customer relationship management process is in charge of communicating with existing and potential new customers in order to identify the customers’ needs and opportunities for providing services.
Operate the services ; SP2: Design new or changed services ; SP2: Improve the services ; SP1: YaSM puts the strategic process in charge of assessing on a strategic level whether services can be provided more efficiently or effectively. The USMBOK guide includes a description of the service lifecycle, representing significant service stages from identification of an opportunity to provide a service to service retirement.
Design new or changed services ; LP4: Manage configuration information ; SP The role of YaSM’s change assessment process is focused specifically on assessing and coordinating proposed changes.
Other YaSM processes also contribute to ensuring that the service provider organization is managed in a transparent and consistent manner.
The detailed properties of the services are defined in the service design stage, taking into account the customer needs identified by customer relationship management. Maintain the service portfolio.
The strategic process is responsible for deciding which services are to be offered to customers and for ensuring that those services are being developed.
The configuration management process is in charge of tracking those types of assets which are dealt with as configuration items.